Privacy policy

Effective Date: 2025-08-29

At Blacksphere Fashions, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal data when you shop with us, browse our website, or interact with our marketing. We comply with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Information We Collect

We collect personal information from you in the following ways:

a. Information You Provide Directly

·     Name

·     Billing and shipping address

·     Email address

·     Phone number (if applicable)

·     Payment details (processed securely via Razorpay — we never store card numbers)

·     Account login credentials (if you create an account)

·     Preferences (sizes, styles, wish lists)

b. Information Collected Automatically

·     IP address

·     Browser type and version

·     Device type and operating system

·     Pages visited, time spent, and browsing patterns

·     Referring website or ad link

c. Information from Third Parties

·     Delivery tracking updates from shipping providers

·     Payment confirmations from payment gateways

·     Marketing data from advertising platforms (e.g., Google, Meta)

2. Legal Basis for Processing (GDPR)

We process your personal data under one or more of the following bases:

·     Contract Performance – to process and deliver your orders.

·     Consent – for marketing communications, cookies, and tracking.

·     Legal Obligation – to comply with tax and accounting requirements.

·     Legitimate Interests – to improve our website, prevent fraud, and personalize your shopping experience.

3. How We Use Your Information

·     Process and fulfill your orders

·     Deliver products and handle returns

·     Communicate about orders, promotions, and customer service

·     Improve website functionality and customer experience

·     Personalize product recommendations and marketing offers

·     Detect and prevent fraudulent activity

·     Comply with legal obligations

4. Marketing Communications

If you opt in, we may send:

·     Promotional emails

·     SMS/WhatsApp updates

·     Social media retargeting ads

You can unsubscribe at any time via the link in our emails, replying “STOP” to SMS, or emailing support@blacksphere.in.

5. Analytics & Tracking

We use tools like:

·     Google Analytics – to understand site usage and improve performance (Privacy Policy)

·     Meta Pixel (Facebook/Instagram) – to measure ad effectiveness (Privacy Policy)

These tools may use cookies or similar technologies to track your activity across our website and other sites.

6. Your Privacy Rights

Under GDPR (EU/EEA customers):

You may request to:

·     Access your personal data

·     Correct inaccuracies

·     Delete your data (“Right to be Forgotten”)

·     Restrict or object to processing

·     Receive a copy of your data (portability)

·     Withdraw consent at any time

Under CCPA (California customers):

You have the right to:

·     Know what personal data we collect and share

·     Request deletion of your data

·     Opt out of data “sales” (we do not sell personal data)

·     Non-discrimination for exercising your rights

To exercise your rights, email support@blacksphere.in.

7. Disclosure of Your Information

We may share your information:

·     With payment processors (PhonePe)

·     With delivery partners (e.g., India Post, courier services)

·     With marketing platforms (Google, Meta) — only if you consent to marketing cookies

·     If required by law or legal process

8. Payments

Payments are processed via Razorpay:

·     Card details are never stored by us or Razorpay.

·     Payment data is encrypted under PCI-DSS standards.

·     Data is retained only as long as necessary to complete the transaction.

9. Customer Accounts

If you create an account:

·     We store your name, email, shipping details, and order history.

·     You can update or delete your account at any time by logging in or contacting us.

·     Inactive accounts may be deleted after 3 years.

10. Cookies & Consent

We use:

·     Strictly Necessary Cookies – for site functionality (cannot be disabled).

·     Performance Cookies – to track site usage (requires consent).

·     Marketing Cookies – to personalize ads (requires consent).

When you first visit our site, you will see a cookie consent banner where you can accept or manage cookie settings.

11. Data Retention

We keep your personal data only as long as:

·     Needed for the purposes stated in this policy

·     Required by law (e.g., tax records)

·     Necessary to resolve disputes or enforce agreements

12. Security

We use encryption, firewalls, and restricted access to protect your information. However, no online system is 100% secure.

13. Age of Consent

You must be at least the age of majority in your region, or have consent from a parent/guardian for minors to use our site.

14. International Data Transfers

If your data is transferred outside your country, we ensure it is protected using legal safeguards such as Standard Contractual Clauses under GDPR.

15. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted here with the updated “Effective Date.”

16. Contact Us

Privacy Compliance Officer – Blacksphere Fashions
📧 support@blacksphere.in